Terms and Conditions

Welcome to URBANAKALI.CO.UK

By accessing this website you agree to these Terms and Conditions. If you do not agree to be bound by these Terms and Conditions you may not use or access this website. The www.urbanakali.co.uk website is provided solely for your personal use. You may not use this website for any commercial purpose.

Other websites include – www.urban-akali.com, www.urban-akali.co.uk.

Before you place an order, please read these Terms and Conditions carefully as they contain important information about your order.

ONLINE SHOPPING

Professional photography by BigdayPhotography.co.uk, every care has been taken to ensure that the photographic representation, description and specification of each product is accurate (Enhanced and edited HKalsiPhotography.co.uk). However, while the reproduction of colours is a close representation, a slight variation in the actual goods may occur. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. By placing an order you confirm that you are the person referred to in the billing details. Visitors under the age of 18 should not register with this website or submit any information to us.

ACCEPTANCE OF YOUR ORDER

Shortly after you have placed an order with us, an email will be sent to you acknowledging the exact details of your order. This email is not an order confirmation or order acceptance from us. Should you not receive an acknowledgment within 5 business days, please contact our Customer Support on +44 175 377 149 available 24 hours. Acceptance of an order placed by you online and the completion of the contract between you and Urban Akali will take place when your order is dispatched, unless you have cancelled the order. Please be assured that we only charge your card once and that any ‘second’ charge is only temporary and will shortly disappear. If you have any further queries, please contact your bank/card issuer.

You have a maximum of 20 Minutes when product/s are in the basket to process payment.

ORDER CANCELLATION

It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. If your order has already been dispatched, please return the order following the instructions contained within the parcel. Please note that your right to return goods does not apply to products. In order to change the details of your order, you must notify us within 24 hours of your order being placed. Please provide your name item description size and order number. After 24 hours we are unable to amend your order as we endeavour to process orders immediately, therefore we would request that you return the goods once they have been delivered. Urbanakali.co.uk is unable to make any amendments to an order once it has been placed. If an amendment does need to be made, the only option available is to cancel the order. If you would like to cancel or amend your order or have any further questions about our cancellations policy, please contact our Customer Support on team by calling +44 7737 291 965 available 24 hours.

EXCHANGE ONLY POLICY

Please ensure you return the goods to us in their original packaging. Although your statutory rights as a consumer will not be affected, the goods are second hand without the packaging and we may not therefore be able to process your return. You can take the goods out of the packaging to check suitability, but don’t throw it away and please return it with your goods including tags. No returns are possible, use of exchange only within six days of product in hands. Exchanges of sizes will be made for the original purchase amount against the original form of tender. Delivery payment will not be reimbursed. Goods can only be dispatched once original item has been received and in resealable condition. All exchanges should be sent to; Urban Akali Customer Exchange 60 Mead Ave. SLOUGH, BERKSHIRE, SL3 8HT If you would like to discuss the exchange of any item, or have any further questions about our exchange Policy please contact our Customer Support on team by calling +44 7737 291 965 available 24 hours.

PAYMENT METHODS

We only accept payment for orders in £ sterling. We accept payment by American Express, JCB, Maestro, MasterCard, Visa and Visa Debit and PayPal. You will find additional Terms and Conditions for PayPal payments at www.paypal.co.uk. (urbanakali.co.uk is not responsible for the content of external websites). If you choose to pay for an item using a payment card with a foreign currency denominated account, the account will still be taken in £ sterling at the conversion rate applied by the relevant payment scheme at the time of processing your order. Please note, we cannot guarantee the security of data which you send us by email. Accordingly, please do not send us payment information using email. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order. Please note that Urban Akali does not accept cash or cheques as payment online.

PRICING POLICY

All prices shown on the website are in £ sterling and include VAT, where applicable. Prices may change and offers may be withdrawn at any time. Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered, we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we may treat your order, in respect of the incorrectly priced item, as cancelled.

DELIVERY INFORMATION

Please note that Urban Akali cannot guarantee specific delivery dates. please allow up to 7 working days for delivery within UK and 20 working days for International delivery unless alternative dates are stated in the product description. This is subject to goods being in stock and payment authorisation. We are unable to guarantee delivery earlier than this time frame. UK Delivery The following delivery charges apply to UK addresses: Standard Delivery (7 working days) £5.00 per order Standard delivery is available within the UK. All timings are subject to successful payment authorisation. International Delivery We deliver a wide selection of our online merchandise to over 40 countries worldwide. International delivery price varies from £12.00 – £20.00 + Due to new export requirements in the USA, some number will need to be verified at customs before clearance can proceed. Because of this, there may be a slight delay on your order which urbanakali.co.uk cannot be held liable for. Import Duty Urban Akali cannot be held responsible should local customs authorities wish to confiscate any particular item contained your order, or charge any import duty on such items. The recipient is responsible for paying the duty.Urbanakali.co.uk cannot be held liable for any import duties payable on orders made and recommends that all customers make themselves aware of such local charges before ordering. For Custom Made Jackets please allow up to 7 working days for item to be produced and another 7 working days for item to be dispatched.[/toggle]

WEBSITE

The Urban Akali website can correct or update information (including product information) on it or change these Terms and Conditions at any time without notice. Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website. You may access and use the website for your personal, non-commercial use. Provided you retain all copyright and proprietary notices, you may: retrieve and display the content of the website on a screen; print copies of the content for your own personal use; and store the content in electronic form (except that you may not store it on any server or other storage device connected to a network). You may not use this website or its contents: for commercial purposes; for resale purposes including the systematic extraction and/or re-utilisation of any part of the contents of this website (e.g. item listings, descriptions, prices); to download (other than page caching) or modify the website, or any portion of it; to interfere with or disrupt any network or website connected to this website or gain unauthorised access to other computer systems; to interfere with the enjoyment or use of the website by any other person; for any purpose which is unlawful. In addition you may not, in relation to this website, use any: framing techniques to enclose the trade marks, logos and other proprietary images, text layouts and formats which we use on the website; meta tags or any other “hidden text” which uses our name or trade marks. Using this website does not give you permission to link to it or to use any of the trade marks, designs, get-up and/or logos contained within it. We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. The website is provided “as is”. Accessing the website is entirely at your own risk. You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws. This website and its content including all text, graphics, logos, button icons, images, data compilations and software used in connection with this website, is our property or that of our suppliers and is protected by copyright, trade marks, database rights and other intellectual property rights. This website may include links to third party web sites (“Third Party Site(s)”) from time to time. You acknowledge and agree that we will not be responsible for the availability of such Third Party Sites and will not be responsible or liable for any content or services available from such Third Party Sites. You should check the privacy statements and Terms and Conditions of use of Third Party Sites accessible from this website.

GENERAL

We may change these Terms and Conditions at any time. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect. We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control. If you breach these Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in other situations where you are in breach.

CUSTOMER SUPPORT

Please contact Urban Akali Customer Support in the event of any queries: +441753771495 available from 9.00am to 5.00pm, please leave a message and we will respond to you within 24 hours. Alternatively you can call us on +44 7737 2919 65 / +447799 751 527 for emergency contact. Email: info@urbanakali.co.uk, orders@urbanakali.co.uk *National rates for UK landlines and mobiles apply. As some mobile and other network call charges may vary, please refer to your service provider for more details.

TRADE MARK

Urban Akali is a Trade Mark Company.

TRADE MARK NO: UK00003379504